ServiceNow Troubleshooting

Learn how to troubleshoot common issues with ServiceNow connections.

• Error: Cannot Select – User Not Authorized to Access This Table
• Error: The Integration User's Time Zone Is Not GMT/UTC
• Error: Unable To Connect to API
• How Can I Download ServiceNow Attachments?
• How Does Fivetran Use the ServiceNow System Tables?
• Records for Child Classes Missing From the Destination When Using Inherited Columns
• Restored Record in Source Showing As Deleted in the Destination
• ServiceNow Records Are Missing from the Destination
• Which sys_audit_delete Fields Does Fivetran Need to Capture Deletes?
• Why Are My Deleted Records Still Active?
• Why Are Recent Updates Missing From the SYS_HISTORY_LINE Table?
• Why Are Some Source Columns Missing in the Destination?
• Why Can't I Enable or Edit the Inherit Column Feature in My ServiceNow Connection?
• Why Does My Connection Take a Long Time to Sync?