FireHydrant Lite
FireHydrant is an incident management platform.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | CONTRIBUTING_FACTOR, CUSTOM_FIELD, ENTITLEMENT, ENVIRONMENT,FUNCTIONALITY, INCIDENT_ROLE,INCIDENT_TAG,INCIDENT_TYPE,INTEGRATION,INTEGRATION_CONNECTION,POST_MORTEM_REPORT,RUNBOOK,SCHEDULE,SCHEDULED_MAINTENANCE,SERVICE,SEVERITY,SEVERITY_MATRIX_CONDITION,SEVERITY_MATRIX_IMPACT,TEAM,TICKET,TICKET_PROJECT,USER_METRIC_BUCKET, and USERS tables and their child tables. |
| History mode | ||
| Custom data | check | INCIDENT_ALERT, INCIDENT_EVENT_RELATED_CHANGE, INCIDENT_TYPE, RELATED_CHANGE_ON_INCIDENT, RUNBOOK, SCHEDULED_MAINTENANCE, and TICKET_PROJECT_FIELD_MAP_BODY_CASE tables. |
| Data blocking | check | |
| Column hashing | ||
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | ||
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Supported deployment models
We support the SaaS and Hybrid deployment models for the connector.
You must have an Enterprise or Business Critical plan to use the Hybrid Deployment model.
Setup guide
Follow our step-by-step FireHydrant setup guide to connect FireHydrant with your destination using Fivetran connectors.
Sync overview
To capture new records, we incrementally sync the following tables and their child tables:
INCIDENTINCIDENT_CHANNELINCIDENT_CONFERENCE_BRIDGEINCIDENT_CONVERSATIONINCIDENT_CUSTOM_FIELDINCIDENT_ENVIRONMENTINCIDENT_FUNCTIONALITYINCIDENT_IMPACTINCIDENT_IMPACT_CONVERSATIONINCIDENT_LAST_NOTE_CONVERSATIONINCIDENT_LAST_NOTE_STATUS_PAGEINCIDENT_METRICINCIDENT_METRIC_BUCKETINCIDENT_METRIC_KEYINCIDENT_MILESTONEINCIDENT_RETRO_EXPORTINCIDENT_ROLE_ASSIGNMENTINCIDENT_SERVICEINCIDENT_STATUS_PAGEINCIDENT_TAG_LISTINCIDENT_TEAM_ASSIGNMENTINCIDENT_TICKET
To capture updates and deletes, we re-import the following tables and their child tables:
CONTRIBUTING_FACTORCUSTOM_FIELDENTITLEMENTENVIRONMENTFUNCTIONALITYINCIDENT_ROLEINCIDENT_TAGINCIDENT_TYPEINTEGRATIONINTEGRATION_CONNECTIONPOST_MORTEM_REPORTRUNBOOKSCHEDULESCHEDULED_MAINTENANCESERVICESEVERITYSEVERITY_MATRIX_CONDITIONSEVERITY_MATRIX_IMPACTTEAMTICKETTICKET_PROJECTUSERSUSER_METRIC_BUCKET
Schema information
This schema applies to all FireHydrant connectors.
Explore FireHydrant schema ERD