Playvox Workforce Management Lite
Playvox Workforce Management is a workforce management platform.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | ROASTER, TASK_DEFINITION, and TEAM tables. |
| History mode | ||
| Custom data | ||
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | check | CONTACT, INTERACTION, SCHEDULE_METRICS, SHIFT, WORK_ACTIVITY_TASK, WORKSTREAM, WORKSTREAM_AGENT_METRICS and WORKSTREAM_METRICS tables. |
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Setup guide
Follow our step-by-step Playvox Workforce Management setup guide to connect Playvox Workforce Management with your destination using Fivetran connectors.
Sync overview
To capture new records, we incrementally sync the following tables and their child tables:
CONTACTINTERACTIONROASTERSCHEDULE_METRICSSHIFTUSERSWORK_ACTIVITY_TASKWORKSTREAMWORKSTREAM_AGENT_METRICSWORKSTREAM_METRICS
To capture updates and deletes, we re-import the followings tables and their child tables during every sync:
BUSINESS_ROLESYSTEM_ROLETASK_DEFINATIONTEAM
Schema information
This schema applies to all Playvox Workforce Management connectors.
Explore Playvox Workforce Management schema ERD