Nice Lite

Nice is a Cloud cx platform.

Features

Setup guide

Follow our step-by-step Nice setup guide to connect Nice with your destination using Fivetran connectors.

Sync overview

To capture new records, we incrementally sync the following tables and their child tables:

• AGENT_PERFORMANCE
• AGENT_SKILL
• CONTACT
• DISPOSITION
• INTERACTION_HISTORY
• SKILL_SUMMARY
• SLA_SUMMARY
• STATE_HISTORY
• TEAM
• WFM_DATA_ADHERENCE
• WFM_DATA_CONTACT
• WFM_DATA_PERFORMANCE
• WFM_DATA_SCORECARD

We re-import the remaining tables and their child tables during every sync to capture updates and deletes.

Schema information

This schema applies to all Nice connectors.

Explore Nice schema ERD

Explore the interactive ERD