Help Scout
Help Scout is help desk software with email-based customer support. Read more about Help Scout in this post on the Fivetran blog. The post includes a SQL query to calculate average customer resolution times.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | CONVERSATION_HISTORY table only using webhooks |
| History mode | check | HAPPINESS_RATING |
| Custom data | check | CONVERSATION_HISTORY table only |
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | check | CUSTOMER_HISTORY, CONVERSATION_HISTORY, and their child tables |
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Setup guide
Follow our step-by-step Help Scout setup guide to connect Help Scout with your destination using Fivetran connectors.
Schema information
This schema applies to all Help Scout connectors.
To zoom, open the ERD in a new window.Schema notes
Fivetran cannot currently detect deleted conversations. After deletion of any conversation, the API endpoint still gives the conversation details with the published state as opposed to deleted.