Partner-Built Connectors and Destinations

The Partner-Built program is a way for vendors to build connectors and destinations for their platform on top of Fivetran’s infrastructure utilizing an SDK. These connectors and destinations become available alongside Fivetran-built connectors and destinations.

NOTE: Partner-built connectors and destinations are distinguished by the Partner-Built badge. For any questions related to partner-built connectors and destinations, and its documentation, refer to the relevant partner's support team.

Get started

Review the Partner SDK GitHub Repo
Complete the Partner SDK Intake Form

Architecture

Source connector

The following diagram provides a high-level overview of how Fivetran Partner SDK source connectors work:

Partner SDK source connector_architecture

Destination connector

The following diagram provides a high-level overview of how Fivetran Partner SDK destination connectors work:

Partner SDK destination architecture

List of partner-built source connectors

List of partner-built destination connectors

I want to build a connector or destination

You can get started by visiting the Partner SDK GitHub repo to learn more about the process, get access to tools, examples, and development guide. Fill in our Partner SDK Intake Form to let us know what your plans are.

How is support handled?

We work with partners who built the connector on support cases. If you experience an issue with a Partner-Built connector, you can submit a support ticket with Fivetran or with the partner. When the support ticket is triaged by either party, the origin of the issue is determined:

If the origin of the issue is on the Fivetran side, we fix the issue. Correspondingly, if the origin of the issue is on the partner's side, the partner fixes the issue.
If we receive the initial support ticket and determine that the issue is on the partner's end, we notify them via email and provide all relevant information we have on the issue so that the partner can troubleshoot. Once the partner creates a support ticket on their end, we notify you about it, provide the support ticket number and contact email, and close our support ticket. If the partner receives the initial support ticket and the issue is on Fivetran's end, the process works the same way with the partner handing the issue off to us.

We do our best to help debug the issue regardless of the origin of the issue. We work with partners if their teams need assistance to resolve the issue or need further information from Fivetran.

Which Fivetran plans support Partner-Built connectors?

We expect most Partner-Built connectors to be databases, which would land in the Standard plan and above.

Which Fivetran plans support Partner-Built destinations?

Partner-Built destinations are available for all Fivetran plans.

What is the SLA for a Partner-Built connector or destination?

Refer to the SLA of the partner who built the connector. You can usually find it in their product documentation.

What features does the SDK support?

The SDK supports all Fivetran features natively as if the connector or destination were created by Fivetran.

What’s the difference between Partner-Built and Lite connectors?

Lite connectors are API-based connectors that Fivetran builds by request. They are generally for SaaS APIs that produce a non-dynamic schema.

In contrast, your engineering team builds Partner-Built connectors on top of Fivetran using our SDK. We expect Partner-Built connectors to be database-centric and/or accessing non-standard APIs.

The following table summarizes the key differences between Standard, Lite, and Partner-Built connectors.

ASPECT	STANDARD	LITE	PARTNER-BUILT
Use cases	Complete or near-complete use case coverage	Partial or specific use case coverage	Partner-decided use case coverage
Release cycle	See our Release Phases documentation section	Private Preview, then Generally Available. No Beta phase	Aligned around Private Preview, Beta, and GA phases like Fivetran, but phased by partner.
SLA	Full SLA based on pricing plan	Full SLA based on pricing plan; enhancement response times differ	Partner-based SLAs

Partner-Built connector and destination pricing

Partner-Built connectors in private preview are free, private preview can last up to 6 months; connectors in beta and in general availability incur paid usage.
Partner-Built destinations' release phase does not impact the pricing for our mutual clients.