Talkdesk
Talkdesk is a cloud-based call center solution.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | |
| History mode | ||
| Custom data | ||
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | ||
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Setup guide
Follow our step-by-step Talkdesk setup guide to connect Talkdesk with your destination using Fivetran connectors.
Sync overview
To capture new records, we incrementally sync the following tables and their child tables:
ACW_TIME_DATACALLCONTACT_CALLCSAT_SCOREDO_NOT_CALL_LISTFEEDBACKGUARDIAN_CALL_QUALITYGUARDIAN_SESSIONHOLD_TIME_DATAINBOUND_CONTACT_VOLUMEMESSAGING_CONTACTMESSAGING_TRAFFICOUTBOUND_DIALER_CALLSQM_EVALUATION_ANALYSISQM_EVALUATION_SCORERECORD_LISTRING_ATTEMPTSTUDIO_FLOW_EXECUTIONTALK_TIME_DATAUSER_STATUS
Schema information
This schema applies to all Talkdesk connectors.
To zoom, open the ERD in a new window.Sync note
To sync the GUARDIAN_SESSION table, you need a Guardian Guardrails license. Contact Talkdesk support for the license.