Release Notes

November 2024

The Talkdesk connector now supports the Hybrid Deployment model. For more information, see our setup instructions.

August 2024

We have changed the sync strategy for the GUARDIAN_CALL_QUALITY table to ensure data integrity.

We now incrementally sync the GUARDIAN_SESSION table.

Be sure to re-sync the tables if you notice any records missing from them.

December 2023

We have removed the list type columns from the following parent tables and added new child tables to replace the columns in the corresponding parent table:

PARENT TABLE	REMOVED COLUMN(S)	NEW CHILD TABLE(S)
`CALL`	`tags`	`CALL_TAG`
`CONTACT_CALL`	`ring_groups`, `handling_ring_groups`	`CONTACT_CALL_RING_GROUP`, `CONTACT_CALL_HANDLING_RING_GROUP`
`MESSAGING_CONTACT`	`handling_queues`, `queues`	`MESSAGING_CONTACT_QUEUE`, `MESSAGING_CONTACT_HANDLING_QUEUE`
`QM_EVALUATIONS_ANALYSIS`	`ring_group_names`	`QM_EVALUATION_ANALYSIS_RING_GROUP`
`QM_EVALUATION_SCORE`	`ring_group_ids`	`QM_EVALUATION_SCORE_RING_GROUP`
`RING_ATTEMPT`	`dial_attempts_queues`	`RING_ATTEMPT_QUEUE`
`USER_STATUS`	`ring_groups`	`USER_STATUS_RING_GROUP`

We have changed the primary key of the QM_EVALUATION_ANALYSIS table to ensure data integrity. The new composite primary key is a combination of the evaluation_id and question_id columns. Be sure to update your queries. We are gradually rolling out these changes to all existing connectors.

June 2023

Talkdesk is a cloud-based call center solution. Read our Talkdesk connector documentation.

We have changed the composite primary key of the STUDIO_FLOW_EXECUTION table to ensure data integrity. The new composite key is a combination of the following columns:

flow_id
interaction_id
step_name