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Helpshift Lite link
Helpshift is a customer service platform.
Featureslink
Feature Name | Supported | Notes |
---|---|---|
Capture deletes | check | All tables |
Custom data | ||
Data blocking | check | Column level |
Column hashing | check | |
Re-sync | check | Connector level |
History | ||
API configurable | check | API configuration |
Priority-first sync | ||
Fivetran data models | ||
Private networking |
Setup guidelink
Follow our step-by-step Helpshift setup guide to connect Helpshift with your destination using Fivetran connectors.
Sync overviewlink
To capture new records, we incrementally sync the following tables and their child tables:
ANALYTIC_AGENT
ANALYTIC_CUSTOMBOT
ANALYTIC_CUSTOMBOT_STEP
ANALYTIC_FAQ
ANALYTIC_ISSUE
ANALYTIC_OPENISSUE
ANALYTIC_SENSAI_PREDICT
ANALYTIC_SUPPORT
GROUPS
ISSUE
ISSUE_TAG
ISSUE_TAGS_TEMP
MESSAGE
MESSAGE_AUTHOR_EMAIL
MESSAGE_INTENT_LABEL
PRIVATE_NOTE
PRIVATE_NOTE_EMAIL
We also re-import these tables once a week to capture updates and deletes.
Schema informationlink
This schema applies to all Helpshift connectors.
To zoom, open the ERD in a new window.