Helpshift Lite
Helpshift is a customer service platform.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | AGENT, APP, DATA_PORTABILITY, FAQ, and QUEUE tables |
| History mode | ||
| Custom data | ||
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | ||
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Setup guide
Follow our step-by-step Helpshift setup guide to connect Helpshift with your destination using Fivetran connectors.
Sync overview
We incrementally sync the following tables and their child tables:
ANALYTIC_AGENTANALYTIC_CUSTOMBOTANALYTIC_CUSTOMBOT_STEPANALYTIC_FAQANALYTIC_ISSUEANALYTIC_OPENISSUEANALYTIC_SENSAI_PREDICTANALYTIC_SUPPORTGROUPSISSUEISSUE_TAGISSUE_TAGS_TEMPMESSAGEMESSAGE_AUTHOR_EMAILMESSAGE_INTENT_LABELPRIVATE_NOTEPRIVATE_NOTE_EMAIL
Schema information
This schema applies to all Helpshift connectors.
Explore Helpshift schema ERD