Error: The Integration User's Time Zone Is Not GMT/UTC

Issue

When setting up a ServiceNow connection in Fivetran, a setup error occurs:

The integration user's timezone is not GMT/UTC.

Environment

Connector: ServiceNow

Resolution

To resolve this issue:

1. Log in to your ServiceNow instance as an administrator.
2. Go to the user administration section.
3. Find the integration user account that Fivetran uses to connect to ServiceNow.
4. Open the user's settings and set the time zone to GMT/UTC.
5. Save the changes to apply them.
6. In Fivetran, return to the connection setup form and click Save & Test.

If your organization doesn't allow you to change the integration user's time zone, work with your IT or ServiceNow administrator to create a new integration user with the GMT/UTC time zone or update the relevant policy. For more information, see our ServiceNow Setup Guide.

Cause

This issue occurs when the ServiceNow integration user's account uses a time zone other than GMT/UTC. We require this time zone setting to sync timestamp data accurately.