Why Does My Connector Take a Long Time to Sync?

Question

Why does my connector take a long time to sync?

Environment

Connector: ServiceNow

Answer

During each sync, we query up to 10,000 records in tables that have a sys_updated_on or sys_created_on column. If the ServiceNow API responds with an error, we reduce the maximum number of records we query by 50% and repeat this process until we receive a successful response. We utilize the record limit that resulted in a successful response for all subsequent syncs.