Jira Troubleshooting
Learn how to troubleshoot common issues with Jira connections.
Data Integrity
- Custom Fields Missing From
ISSUETable - History Tables Are Not Synced for Some Fields
- Missing
SLATable - Records and Tables Are Missing, or Fields Are Not Updating Correctly
- The
_fivetran_deletedColumn Shows Incorrect Values in the Destination - The
usernameandemailColumns in theUSERTable Arenull - User Email Data Is Missing From the
USERTable - User ID Inconsistencies in the Destination
- Why Are Some Projects Not Synced from Jira to the Destination?
- Why Are Some Records Missing From the
EPICTable? - Why Are Users Missing From the
USERTable? - Why Does the
valueColumn in theISSUE_FIELD_HISTORYTable ContainnullValues? - Why Does the
is_publicColumn of theCOMMENTSTable ContaintrueValues for Some Internal Comments? - Why Is a Custom Field Missing From the Destination?
Errors, Warnings, and Alerts
- Error: Can't Register Webhook
- Error: Connect Timed Out
- Error: HTTP 401 - Unauthorized Error
- Error: Unable to Connect to API. HTTP 403 Forbidden
- Error: Unable To Connect to API. Not Authorized
- Error: Unable To Fetch Request Token
- Warning: Cannot Select - These Tables Were Excluded Due to No Access to Assets
- Warning: Duplicate Custom Field Names
- Why Do I See Errors When Attempting to Create Another application for a New Jira Connector?
FAQ
How To
- Enable Jira Service Management (Service Desk)
- Find an Issue’s Fix Version
- Find Out the Number of Issues Associated With a Sprint
- Find the Epic Links to Jira Issues
- Find the Values of Custom Drop-Down Fields in Your Destination
- Join Issues to Components
- Join on the
USERtable - Link Jira Issues to Organizations If There's No Foreign Key
- Purge Personally Identifiable Information (PII)
- Query Array Custom Fields