Why Are Some Records Missing From the EPIC Table?

Question

Why are some records missing from the EPIC table?

Environment

Connector: Jira

Answer

When we get issue data from the Jira API's Issues endpoint, we use the issuetype and description fields to determine whether we should sync the data to the EPIC table. Specifically, we only sync data to the EPIC table when the issuetype and description fields match the following values:

• issuetype = Epic
• description = A big user story that needs to be broken down. Created by JIRA Software - do not edit or delete.

In addition, we won't sync data related to Jira epics that don't have any associated issues.