User Email Data Is Missing From the USER Table

Issue

User email data is missing from the USER table.

Environment

Connector: Jira

Resolution

To resolve this issue, each impacted Jira user must set their account's email visibility setting to Anyone or Your organization. For more information, see Jira's Set your email visibility documentation.

Cause

This issue occurs when a Jira user's email visibility is set to Only you or admins, preventing us from accessing the user's email data using Jira's API. For more information, see our Jira user data sync limitations.