Jira Troubleshootinglink

Learn how to troubleshoot common issues with the Fivetran Jira connector.

• Why Do I See Errors When Attempting to Create Another application for a New Jira Connector?
• Why Are Some Projects Not Synced from Jira to the Destination?
• How to Join on the USER table
• Where Can I Find the Values of Custom Drop-Down Fields in My Destination?
• Why Is a Custom Field Missing From the Destination?
• Why Does the Connector Need Read and Write Access to Jira?
• Why Does the Connector Setup Fail With Unable to Connect to API Error?
• Why Am I Unable to Authenticate the Connection?
• Where Can I Find the Epic Links to Jira Issues?
• How Does Fivetran Connect to Jira On-Premises
• How Can I Purge Personally Identifiable Information (PII)?
• Can't Register Webhook
• HTTP 401 - Unauthorized Error
• Duplicate Custom Field Names Warning
• Connector Is Pulling History Tables for Only Certain Fields
• Custom Fields and Field Tables
• Custom Fields Missing From ISSUE Table
• How Can I Enable Jira Service Management (Service Desk)?
• Inconsistencies With Jira User ID
• How Can I Query Array Custom Fields?
• Longer Sync Time for One Sync Every Day
• The _fivetran_deleted Column Shows Incorrect Values in the Destination
• Missing SLA Table
• Records and Tables Are Missing, or Fields Are Not Updating Correctly