The SCORING_SCHEME_DEFINITION Table Is Empty

Issue

The SCORING_SCHEME_DEFINITION table is empty.

Environment

Connector: Gainsight Customer Success

Resolution

To resolve this issue, do the following:

1. Log in to your Gainsight Customer Success account.
2. On the navigation menu, go to Administration > Scorecard.
3. Click Settings.
4. In the Scheme Settings section, select Numeric (0-100) and click Save.
5. Repeat steps 3 and 4 for Color (RYG) and Grade (A-F).

TIP: You can also contact the Gainsight Customer Success support team for assistance with the SCORING_SCHEME_DEFINITION table data.

Cause

This issue occurs when Gainsight's API response doesn't provide any data for the ModifiedTime field, which we use to fetch data for the SCORING_SCHEME_DEFINITION table.