Release Notes

October 2026

You can now authenticate your Gainsight Customer Success connection using OAuth 2.0, in addition to the existing API key authentication method. For more information, see our Gainsight Customer Success setup guide.

September 2026

We fixed an issue where rows were incorrectly dropped from the EMAIL_RAW_EVENTS, UNSUBSCRIBED_EMAILS tables when a non-essential key field was blank, despite each row having a valid unique identifier. Affected tables will automatically resync to restore any missing rows.

March 2026

Our Gainsight Customer Success connector now supports OAuth 2.O authentication. To support this enhancement, we have made the following changes:

Added a new field, Authentication, to the connection setup form, allowing you to choose between OAuth 2.0 and API key authentication methods
Added a new parameter, authentication_method, to the Fivetran REST API

For more information, see our setup instructions.

October 2025

We have fixed a bug that prevented re-import tables from being re-synced. We now accurately re-sync these tables.

June 2025

We now capture deletes for the CALL_TO_ACTION and CS_TASK cockpit objects. Due to source limitations, we capture deletes only from the last 15 days. To retrieve older deletes, you must re-sync these tables once.

We are gradually rolling out this change to all existing connections.

December 2024

We now capture deletes for all standard and custom objects. We are gradually rolling out this change to all existing connections.

November 2024

The Gainsight Customer Success connector now supports the Hybrid Deployment model. For more information, see our setup instructions.

January 2023

Our Gainsight Customer Success connector is now generally available.

Read our Gainsight Customer Success connector documentation.

November 2022

We now re-import all tables without timestamp fields. Previously, we re-imported specific tables. Learn more in our re-import documentation.

October 2022

Gainsight Customer Success is a customer success platform.

Read our Gainsight Customer Success connector documentation.