Why Do Some Metrics in My Criteo Connector Destination Not Match Those in the Criteo UI for a Given Time Period?

Question

Why do some metrics in my destination, such as clicks and advertiser_cost, not match those in the Criteo UI for a given time period?

Environment

• Connector: Criteo

Answer

Data discrepancies between the Fivetran Criteo connector and the Criteo UI are most often caused by mismatches in time zone settings used when retrieving or displaying the data.

To resolve the discrepancy, ensure your Criteo UI time zone matches the Report Timezone selected when setting up the connection:

1. In Fivetran, go to your Criteo connection page.
2. Select the Settings tab.
3. Click Edit connection.
4. In the Report Timezone drop-down menu, confirm or update the time zone to match your Criteo UI time zone.
5. Click Save & Test.

For more information about the Report Timezone field, see the Criteo setup guide.