Error: Invalid Access Token

Issue

The connection has stopped syncing data with the following error:

Server is not responding with correct response after specific retries and giving status code [401] and status message [{"error":"invalid_token","description":"Invalid access token (<api_token>)"}]

Environment

Connector: Awin

Resolution

1. Go to the details page of the affected connection.

2. Do one of the following:

   • Click the Reconnect error, and then click Edit connection.
   • Go to the Settings tab, and then click Edit connection.

3. Enter a new and valid API token.

4. Click Save & Test.

5. Resume the connection.

If the issue persists, contact Awin Support.

Cause

The API token configured for the connection is no longer authenticating successfully with Awin.