Columns Not Appear in Row Filter Drop-Down Menu

Issue

The Column drop-down menu is empty when trying to configure row filtering in the Schema tab.

Environment

Connector: Zendesk Support

Resolution

To resolve this issue:

1. In Fivetran, go to your Zendesk Support connection page.
2. Select the Schema tab.
3. Find the relevant table and click to expand its column list.
4. If the columns are missing, wait for the current sync to finish, then click the Refresh icon (Update latest schema from source).
5. Select the checkbox next to each column you want to sync, then click Save changes.
6. Ensure the column uses a supported data type.

If the drop-down menu remains empty, contact our support team.

Cause

This issue occurs when we haven't captured the table's column metadata or you haven't included any columns with a supported data type in the connection schema.