The LINK_SEND Table Doesn't Update

Issue

The LINK_SEND table doesn't update during incremental syncs or table re-syncs, although other tables sync successfully.

Environment

Connector: Salesforce Marketing Cloud

Resolution

To resolve this issue, archive older records in Salesforce Marketing Cloud to reduce the volume of data in the LINK_SEND table. This allows syncs to complete within the Salesforce Marketing Cloud API's time limits.

Cause

This issue occurs when the LINK_SEND table contains too much data to retrieve within the Salesforce Marketing Cloud API's time limits. The API requires us to retrieve the entire table, so large data volumes can cause timeouts. We can't bypass this API limitation.