Release Notes
June 2026
We've added the following new tables:
WORKFLOW.EVENT_CONFIGURATION.PROPERTY.AI_QA_INSIGHT.CUSTOM_EVENT.EMAIL_CONVERSATION.TICKET_REPLY.
We have added new columns, detected_workflows, ending_sentiment_score, relevance_rating, relevance_reasoning, user_engagement, dropoff_reasoning, is_eligible, voice_metric_call_start_time, voice_metric_call_end_time, voice_metric_call_duration, voice_metric_sentiment, voice_metric_avg_response_time, and voice_metric_is_outbound, to the CONVERSATION_HISTORY table.
July 2025
The CONVERSATION_HISTORY table now supports history mode.
Effective July 3, 2025 we use a new July 2025 schema. Review the latest ERD to better understand the schema changes.You should review the changes and update your downstream queries if necessary. Failing to do so may lead to missing or incomplete data in your data pipelines.
We are updating the connector schema to support a feature enhancement.
1 total changes • 1 possible breaking changes
| Table/column | Change type | Old name | New name | Notes | |
|---|---|---|---|---|---|
CONVERSATION (new table name: CONVERSATION_HISTORY) | |||||
| table | Rename Table | CONVERSATION | CONVERSATION_HISTORY | ||
April 2025
Lite connectors are now available for the following sources: