Why Don't I See Email Engagements in the ENGAGEMENT Table?

Question

Why don't I see email engagements in the ENGAGEMENT table?

Environment

Connector: Chorus

Answer

Fivetran syncs ENGAGEMENT table data from the Chorus /engagement API endpoint. This endpoint only returns transcription-related data for recorded interactions, such as meetings and calls, and doesn't return email engagements. As a result, email engagements do not appear in the ENGAGEMENT table.