Export Files Are Missing From the Connector Setup Form

Issue

While setting up my connector, I selected the Sync Mode option Sync Specific Exports. However, I can't find and select the export files I want to sync. I can see the export files in Anaplan.

Environment

Connector: Anaplan

Resolution

To resolve this issue, you must create another export in Anaplan. While configuring your export, ensure you select either of the following layout options: Grid or Tabular Single Column. See Anaplan's Export layouts documentation for more information.

Cause

This issue occurs when you create an Anaplan export file and select the layout option Tabular Multiple Column, which we don't support. See our Anaplan setup guide for more information.