Gainsight Customer Success
Gainsight Customer Success is a customer success platform.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | |
| History mode | ||
| Custom data | check | |
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | ||
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Setup guide
Follow our step-by-step Gainsight Customer Success setup guide to connect Gainsight Customer Success with your destination using Fivetran connectors.
Sync overview
Incremental
Fivetran syncs most Gainsight tables using incremental syncs. To perform incremental syncs, we need reliable timestamp fields. Timestamp fields allow us to detect the rows that have changed since the last sync and sync only the new or modified data. We use one of the following timestamp fields to track when data was last updated in the source tables:
modified_datemodified_atcreated_datecreated_atlast_change_modified_datelast_used_timestamplogin_time
If none of these fields are available in a table, then we re-import the table.
Re-import
Fivetran re-imports all tables without timestamp fields.
The re-import frequency depends on the time it takes for a table to re-sync.
| Table Import Duration | Import frequency |
|---|---|
| 3 seconds or less | Every sync |
| Between 3 seconds and 5 minutes | Once a day if the sync frequency is 24 hours; otherwise, twice a day |
| More than 5 minutes | Once a week |
Unsupported tables
We do not sync the following analytics tables because they contain derived data:
SURVEY_TEXT_ANALYTICSAO_PARTICIPANT_ACTIVITY_ANALYTICSAO_LINK_CLICKED_ANALYTICSAO_ANALYTICS
Learn more about these tables in the Gainsight object glossary.
Schema information
This schema applies to all Gainsight Customer Success connectors.
To zoom, open the ERD in a new window.