Error: Invalid or Missing Auth Token

Issue

Setup tests fail with the following error:

Failed to connect to API. Server is not responding with correct response after specific retries and giving status code [401] and status message [{"message":"invalid or missing auth token"}]

Environment

Connector: Resource Management by Smartsheet

Resolution

To resolve this issue, ensure the API token you provide in the connection setup form is valid and associated with Resource Management by Smartsheet, not the general Smartsheet platform. To learn how to generate the correct token, see our Resource Management by Smartsheet setup guide.

Cause

This error occurs when the API token you provided while setting up your connection is:

• Missing
• Incorrect or invalid
• Intended for a different platform