The EMAIL_EVENT Table Is Missing From the Destination

Issue

The EMAIL_EVENT table is missing from the destination even though it is included in the connection schema and relevant data is available in the S3 bucket. No permissions or connectivity errors appear.

Environment

• Connector: Braze
• Export storage: Amazon S3

Resolution

To resolve this issue:

1. In Fivetran, go to your Braze connection page.
2. Select the Settings tab.
3. Compare the prefix in the Folder field with the prefix configured in Braze Currents. Ensure they match exactly.
4. Ensure the same prefix in Fivetran doesn't end with a trailing slash (/).
5. Click Save & Test.
6. In AWS, verify that the S3 bucket permissions include s3:ListBucket and s3:GetBucketLocation on the bucket itself, rather than only object-level permissions such as s3:PutObject or s3:GetObject.
7. After making any changes, check the Fivetran logs and confirm that the Files processed count increases.

Cause

This issue occurs when the Folder field configured in Fivetran doesn't exactly match the prefix configured in Braze Currents. For example, an unnecessary trailing slash can cause Fivetran to look for files under a different path.

For more information, see the Braze Setup Guide.