Khoros Care Lite link

Updated November 2, 2023

Khoros Care is a digital customer engagement platform.

Featureslink

Feature Name	Supported	Notes
Capture deletes		All tables
Custom data
Data blocking		Column level
Column hashing
Re-sync		Connector level
History
API configurable		API configuration
Priority-first sync
Fivetran data models
Private networking

Setup guidelink

Follow our step-by-step Khoros Care setup guide to connect Khoros Care with your destination using Fivetran connectors.

Sync overviewlink

To capture new records, we incrementally sync the following tables:

COMBINED_REPORT
CONVERSATION_REPORT
HELP_REQUEST_REPORT
INCOMING_POST_REPORT
RESPONSE_APPROVAL_REPORT
RESPONSE_REPORT
TEAM_PERFORMANCE_INTERVAL
TEAM_PERFORMANCE_REPORT
USER_REPORT

Instead of using the fivetran_deleted column, all the tables (except TEAM) use the fivetran_id column to record their deletions. Therefore, we recommend that you ignore the fivetran_deleted column in these tables.

Schema informationlink

This schema applies to all Khoros Care connectors.