Medallia
Medallia is a customer experience management platform.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | FIELD_META_DATA, FIELD_OPTION, SURVEY_PROGRAM, SURVEY_QUESTION, and CUSTOMER_PROFILE tables. |
| History mode | check | FEEDBACK_HISTORY table only |
| Custom data | check | |
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | FEEDBACK_HISTORY, FEEDBACK_SENTIMENT, FEEDBACK_TOPIC, and FEEDBACK_THEME tables. |
| API configurable | check | API configuration |
| Priority-first sync | ||
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Supported deployment models
We support the SaaS Deployment model for the connector.
Setup guide
Follow our step-by-step Medallia setup guide to connect Medallia with your destination using Fivetran connectors.
Sync strategy
We update the following tables incrementally:
FEEDBACK_ANSWERFEEDBACK_HISTORYFEEDBACK_SENTIMENTFEEDBACK_SENTIMENT_REGIONFEEDBACK_THEMEFEEDBACK_THEME_REGIONFEEDBACK_TOPICFEEDBACK_TOPIC_REGIONUNITUNIT_GROUPGROUP
We re-import the following tables in full:
FIELD_META_DATAFIELD_OPTIONSURVEY_PROGRAMSURVEY_QUESTIONCUSTOMER_PROFILENOTE: To populate the
CUSTOMER_PROFILEtable with data, you need the CX Profiles module in Medallia. The CX Profiles is an add-on to the base Medallia subscription.
Schema information
This schema applies to all Medallia connectors.
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