Genesys Lite
Genesys is a customer experience and communication platform.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | AGENT_ACTIVITY, ANALYTICS_CONVERSATION_DETAILS, CAMPAIGN_AGENT_MAPPING_REVIEW_RESULT, CALIBRATION, CAMPAIGN_DIAGNOSTIC, CAMPAIGN_INTERACTION, CAMPAIGN_PROGRESS, CAMPAIGN_STATS, CONVERSATION, CONVERSATION_CALL_HISTORY, CONVERSATION_CALLBACK, CONVERSATION_SURVEY, DIVISION, EVALUATION_FORM, EVENT, EXTERNAL_CONTACT, FLOW_DATA_TABLE, FLOW_MILESTONE, FLOW_OUTCOME, GROUPS, LOCATION, MESSAGING_CAMPAIGN, MESSAGING_CAMPAIGN_PROGRESS, ORGANIZATION, PRESENCE_DEFINITION, QUEUE, ROUTING_SKILLS, ROUTING_WRAPUP_CODE, SCHEDULE_CAMPAIGN, STATION, SURVEY_FORM, USER_CALL_FORWARDING, USER_ROUTING_LANGUAGE, USER_ROUTING_SKILL, USER_SKILL_GROUP, USERS, and WRAPUP_CODE_MAP tables. |
| History mode | ||
| Custom data | check | CONVERSATION_PARTICIPANT_ATTRIBUTE and PRESENCE_DEFINITION tables. |
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | check | ANALYTIC_USER_DETAILS table and its child tables. |
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Supported deployment models
We support the SaaS and Hybrid deployment models for the connector.
NOTE: You must have an Enterprise or Business Critical plan to use the Hybrid Deployment model.
Setup guide
Follow our step-by-step Genesys setup guide to connect Genesys with your destination using Fivetran connectors.
Sync overview
To capture new records, we incrementally sync the following tables and their child tables:
ATTEMPT_LIMITCALLABLE_TIMESETCAMPAIGNCAMPAIGN_RULECONTACT_LISTCONTACT_LIST_FILTERDNCEVALUATIONRULESETSCRIPTSEQUENCETASK_MANAGEMENT_WORKITEM
To capture updates and deletes, we re-import the remaining tables and their child tables during every sync.
Schema information
This schema applies to all Genesys connectors.
Explore Genesys schema ERD