Vonage Contact Center Setup Guide Lite

Follow our setup guide to connect Vonage Contact Center to Fivetran.

Prerequisites

To connect Vonage Contact Center to Fivetran, you need a Vonage Contact Center account with API access.

Log in to your VCC Admin Portal.
On the navigation menu, click Account Settings > API Credentials.
Click Create New.
Enter a Name for your API credentials.
In the Scopes drop-down menu, select users:read, stats, interaction-content:read, and agents-availability:read scopes.
Click Save API credential.
Make a note of the ClientId and Secret. You will need them to configure Fivetran.

Find your account region in your Vonage Contact Center API URL and make a note of it. Your subdomain represents the region your account is hosted in.

If your URL is https://emea.api.newvoicemedia.com and your subdomain is emea, then your account is hosted in EMEA.
If your URL is https://nam.api.newvoicemedia.com and your subdomain is nam, then your account is hosted in USA.
If your URL is https://apac.api.newvoicemedia.com and your subdomain is apac, then your account is hosted in APAC.

In the connector setup form, enter your chosen Destination schema name.
Enter the Client ID and Client secret you found in Step 1.
Select Region you found in Step 2.
(Hybrid Deployment only) If your destination is configured for Hybrid Deployment, the Hybrid Deployment Agent associated with your destination is pre-selected in the Select an existing agent drop-down menu. To use a different agent, select the agent of your choice, and then select the same agent for your destination.
Click Save & Test. Fivetran will take it from here and sync your Vonage Contact Center data.