Freshdesk Contact Center Setup Guide Lite

Follow our setup guide to connect Freshdesk Contact Center to Fivetran.

Prerequisites

To connect Freshdesk Contact Center to Fivetran, you need a Freshdesk Contact Center account.

Setup instructions

Find account name

Find your account's name in your Freshdesk Contact Center URL and make a note of it. For example, if your Freshdesk Contact Center URL is https://fivetran-test.freshcaller.com, then your account name is fivetran-test.

Find API key

Log in to your Freshdesk Contact Center account.
Click the profile icon, then go to Profile Settings.
Find the API key under YOUR API KEY and make a note of it. You will need it to configure Fivetran.

Finish Fivetran configuration

In the connector setup form, enter your chosen Destination schema name.
Enter your Account Name that you found in Step 1.
Enter your Freshdesk Contact Center API key that you found in Step 2.
(Hybrid Deployment only) If your destination is configured for Hybrid Deployment, the Hybrid Deployment Agent associated with your destination is pre-selected in the Select an existing agent drop-down menu. To use a different agent, select the agent of your choice, and then select the same agent for your destination.
Click Save & Test. Fivetran will take it from here and sync your data from your Freshdesk Contact Center account.

Connector Overview

Schema Information

Release Notes

API Connector Configuration