ServiceNow Setup Guide

Follow our setup guide to connect ServiceNow to Fivetran.

Prerequisites

To connect ServiceNow to Fivetran, you need:

You don't have to include the tables listed above in the connector schema. Including these tables slows the sync due to their large size.

You can grant admin and snc_read_only roles to your Service Account if you want to avoid setting up complex ServiceNow access control lists.

Log in to your ServiceNow account.
Look in the URL to find your Instance ID (for example, https://InstanceID.service-now.com).
Make a note of your Instance ID. You will need it to fill in your connection setup form.

Select the authentication mode: OAuth or OIDC.

Expand for instructions

If you choose OAuth, do the following:

In your ServiceNow account, select OAuth -> Application Registry in the left menu.
Click New.
Select Create an OAuth API endpoint for external clients.
Enter an application name (we suggest Fivetran) in the Name field.
Make a note of the Client ID. You will need it to fill in your connection setup form.
Specify Client Secret and make a note of it. You will need it to fill in your connection setup form in Fivetran. Alternatively, you can leave the Client Secret field blank to automatically generate the value when you save the OAuth application data. You can see the generated client secret by clicking the Unlock button.
Leave Accessible from as the default value of All application scopes.
Make sure that the Active checkbox is selected.
Click Submit to register the application.
Go to User Profile and ensure that the integration user's timezone is GMT.
Proceed to the Finish Fivetran Configuration step.

Expand for instructions

If you choose OIDC, do the following:

In Okta, go to Create new application - Type - Web and configure the following settings as shown below:
Set the login redirect to: https://fivetran.com/integrations/servicenow/oauth2/return.
Assign a user (with an email address) to the application.
In your ServiceNow instance, go to System OAuth - Application Registry.
Select Configure an OIDC provider to verify ID tokens.
Enter Client ID and Client Secret obtained from the Okta application.
Click the magnifying glass icon beside OAuth OIDC Provider Configuration and fill out the following fields:
- OIDC Provider: Provide a name (e.g., Okta)
- OIDC Metadata URL: https:///.well-known/openid-configuration
- User Claim: email
- User Field: Email
We recommend disabling the Enable JTI claim verification checkbox to avoid manually revoking old tokens.
Create the user in the sys_user table to have an email matching the email account in OKTA (see Okta's instructions). If you are an existing ServiceNow user, ensure that it is provisioned.
Proceed to the Finish Fivetran Configuration step.

In the connection setup form, enter the Destination schema name of your choice.
(Hybrid Deployment only) If your destination is configured for Hybrid Deployment, the Hybrid Deployment Agent associated with your destination is pre-selected in the Select an existing agent drop-down menu. To use a different agent, select the agent of your choice, and then select the same agent for your destination.
Enter the Client ID and Client Secret you found in Step 2.
Enter the Instance ID you found in Step 1.
In the Historical sync time frame drop-down menu, select the amount of historical data you want to include in your initial sync.
- If you choose Sync data from selected date, enter a date in the Historical Sync Backwards Limit field.
Enter your Service Account Username and Password.
Click Save & Test. Fivetran will take it from here and sync your ServiceNow data.