ServiceNow Setup Guide

Follow our setup guide to connect ServiceNow to Fivetran.

Prerequisites

To connect ServiceNow to Fivetran, you need:

Log in to your ServiceNow account.
Look in the URL to find your Instance ID (for example, https://InstanceID.service-now.com).
Make a note of your Instance ID. You will need it to fill in your connector setup form.

In your ServiceNow account, select OAuth -> Application Registry in the left menu.
Click New.
Select Create an OAuth API endpoint for external clients.
Enter an application name (we suggest Fivetran) in the Name field.
Make a note of the Client ID. You will need it to fill in your connector setup form.
Set the value for Client Secret and make a note of it. You will need it to fill in your connector setup form.
Choose All application scopes from the Accessible from drop-down menu.
Select the Active checkbox.
Leave the default values for Refresh Token Lifespan and Access Token Lifespan.
Click Submit to register the application.

In the connector setup form, enter the Instance ID you found in Step 1.
Enter the Client ID and Client Secret that you found in Step 2.
Enter your Service Account username and password.
Click Save & Test. Fivetran will take it from here and sync your ServiceNow data.