ServiceNow Setup Guide

Follow our setup guide to connect ServiceNow to Fivetran.

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Prerequisites

To connect ServiceNow to Fivetran, you need:

• A ServiceNow Service Account
• Access to the sys_db_object and sys_dictionary tables

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In ServiceNow

Find your ServiceNow Instance ID/span>

1. Log in to your ServiceNow account.

2. Look in the URL to find your Instance ID (for example, https://InstanceID.service-now.com).

   

3. Make a note of your Instance ID. You will need it to fill in your Fivetran ServiceNow setup form.

Set up OAuth

1. In your ServiceNow account, select OAuth -> Application Registry in the left menu.

2. Click New.

   

3. Select Create an OAuth API endpoint for external clients.

   

4. Enter an application name (we suggest Fivetran) in the Name field.

   

5. Make a note of the Client ID. You will need it to fill in your Fivetran ServiceNow setup form.

6. Set the value for Client Secret and make a note of it. You will need it to fill in your Fivetran ServiceNow setup form.

7. Choose All application scopes from the Accessible from drop-down menu.

8. Select the Active checkbox.

9. Leave the default values for Refresh Token Lifespan and Access Token Lifespan.

10. Click Submit to register the application.

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In Fivetran

1. In the top right corner of your Fivetran Dashboard, click on + Connector.

2. Select the ServiceNow connector to launch the setup form.

3. Enter the Instance ID you found in ServiceNow.

4. Enter the Client ID and Client Secret that you found in ServiceNow.

5. Enter your Service Account username and password.

6. Click Save & Test. Fivetran will take it from here and sync your ServiceNow data.