Why Is the Connector Taking Longer Than Usual to Sync My Data?link

Updated 11 days ago

Issuelink

The connector is taking longer than usual to sync my data.

Environmentlink

Connector: Salesforce

Resolutionlink

Go to the Logs tab of the connector dashboard and search for resync_table. If there are entries coinciding with the date of the sync, wait for the sync to complete.

Additionally, we recommend that you find what happened within Salesforce that resulted in the purging of its recycle bin.

NOTE: Salesforce purges its recycle bin periodically.

Causelink

Salesforce purged its recycle bin before the connector could capture the deletes. If the connector ignores the purge, it introduces a data integrity issue, as we do not know which records are still valid.

We use the getDeleted() API call to fetch the deleted records for Salesforce tables. If Salesforce has already purged the recycle bin, we have to re-sync these tables.