Edit on GitHub
Gladly Lite link
Gladly is a customer service platform.
Featureslink
Feature Name | Supported | Notes |
---|---|---|
Capture deletes | check | PUBLIC_ANSWER ,TASK , TASK_COMMENT , TEAM , and TEAM_AGENT . |
Custom data | ||
Data blocking | check | Column level |
Column hashing | check | |
Re-sync | check | Table level. A table re-sync includes all the associated child tables. |
History | ||
API configurable | check | API configuration |
Priority-first sync | ||
Fivetran data models | ||
Private networking |
Setup guidelink
Follow our step-by-step Gladly setup guide to connect Gladly with your destination using Fivetran connectors.
Schema informationlink
This schema applies to all Gladly connectors.
To zoom, open the ERD in a new window.Sync limitationslink
- We do not capture the
job_file_name
column of theAGENT
andTOPIC
tables. You can deselect the column while querying the data for these tables in your destination. - We utilize Gladly's Export API to extract data. This endpoint lets us retrieve data only for the past 14 days. If you want to sync historical data older than 14 days, contact the Glady support team to regenerate the files for the dates you need.