Data Discrepancies Between Google and the Destination
Issue
There are discrepancies between the data available in Google and the data in the destination.
Environment
Connector: Google Ads
Resolution
To start troubleshooting Google Ads data discrepancies, see the scenarios below.
A table is missing in the destination
If a Metadata table, Prebuilt Report table, or Custom Report table is missing in your destination, do the following:
- Go to the Schema tab in your connector details page and check that the applicable tables are included in your connector schema configuration.
- Check that data represented by the applicable tables is available in the source.
- Check if a new user account has been added since the last sync.
A field is not available in the ERD
If a field is unavailable in the ERD, it may only be possible to sync it as part of a custom report.
See Google's Ads API documentation and identify the fields you want to include and their corresponding reports. You can add custom reports while setting up a new connector. For existing connectors, go to the Setup tab and click Edit connection details. Then, follow step 2 of our Google Ads setup guide to add a custom report.
NOTE: If we don't support the chosen field or report type, you can submit a feature request.
Difference only in conversions data
If you notice a difference only in conversions data, it may indicate that there is a difference in the conversion window configured by the connector and the conversion window configured in Google. To compare the two conversion windows, do the following:
- Check the conversion window in Google Ads by following the instructions in Google's conversion documentation.
- Check the conversion window in Fivetran:
- In the connector dashboard, go to the Setup tab.
- Click Edit connection details.
- Click Show Advanced Options.
- Note the Conversion Window Size.
If the conversion windows differ, update the conversion window in either Google or Fivetran to match, then re-sync any report tables that include conversion data.
If the conversion windows are the same, create the custom report in Google's report editor using the same fields you have congifured in the connector report, then compare the data to verify if and where the differences occur.
Metrics discrepancy
You may notice discrepancies in metric values when comparing Google and Fivetran report tables if the selected fields for each don't match exactly.
To confirm a data discrepancy, build the report in the Google's report editor using the same fields you have configured in the connector report, then compare. If you notice a discrepancy, contact our support team with the following information:
- IDs of the affected records.
- The date range you are comparing.
Difference in cost and impression counts
Your cost and impression values may differ if you compare your data between reports of different types or include segments in your reports. Use the same report configuration in both Google and Fivetran to compare accurately.
Missing records
The Google Ads API returns rows with zero metric values only if the report does not contain segments. If the report contains segments, the rows with zero metric values are excluded.
In addition, if an account is unavailable for a period of the sync or added later, the sync may not capture some records. If the account absence correlates with the missing records, re-sync the affected tables.
Missing accounts or accounts can't be configured
If you are missing accounts in the connector configuration or your destination, the likely cause is there is no data within Google Ads for these accounts. Accounts with no data can't be configured in the connector and will not be synced.