Dixa Lite
Dixa is a customer service platform.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | AGENT, CUSTOM_ATTRIBUTE, END_USER, QUEUE, QUEUE_MEMBER, TAGS, TEAM, and TEAM_MEMBER tables. |
| History mode | ||
| Custom data | check | attribute_ prefix in the CONVERSATION_ACTIVITY_LOG table. |
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | ||
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Supported deployment models
We support the SaaS and Hybrid deployment models for the connector.
NOTE: You must have an Enterprise or Business Critical plan to use the Hybrid Deployment model.
Setup guide
Follow our step-by-step Dixa setup guide to connect Dixa with your destination using Fivetran connectors.
Sync overview
To capture new records, we incrementally sync the CONVERSATION, CONVERSATION_ACTIVITY_LOG, CONVERSATION_INTERNAL_NOTE, and CONVERSATION_MESSAGE tables and their child tables.
To capture updates and deletes, we re-import the remaining tables during every sync.
Schema information
This schema applies to all Dixa connectors.
Explore Dixa schema ERD