Dixa Lite
Dixa is a customer service platform.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | AGENT, CUSTOM_ATTRIBUTE, END_USER, QUEUE, QUEUE_MEMBER, TAGS, TEAM, and TEAM_MEMBER tables. |
| History mode | ||
| Custom data | check | attribute_ prefix in the CONVERSATION_ACTIVITY_LOG table. |
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | ||
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Supported deployment models
We support the SaaS and Hybrid deployment models for the connector.
You must have an Enterprise or Business Critical plan to use the Hybrid Deployment model.
Setup guide
Follow our step-by-step Dixa setup guide to connect Dixa with your destination using Fivetran connectors.
Sync overview
To capture new records, we incrementally sync the CONVERSATION, CONVERSATION_ACTIVITY_LOG, CONVERSATION_INTERNAL_NOTE, and CONVERSATION_MESSAGE tables and their child tables.
To capture updates and deletes, we re-import the remaining tables during every sync.
Schema information
This schema applies to all Dixa connectors.
Explore Dixa schema ERD