Salesforce Custom Field Values are Missing from the Destination

You may find that a custom field's values are missing from the destination, even though the data is available in Salesforce. Find out why the values are missing and how to ensure your data is up-to-date.

What causes missing custom field values?

This issue occurs when the authorizing user doesn't have permission to access the relevant custom field in the Salesforce object.

How to ensure the authorizing user has access to the custom field

To resolve this issue, do the following:

1. Confirm the exact name of the Salesforce object containing the custom field.
2. Ensure the authorizing user has the necessary permissions to access the custom field. To determine this, check whether the custom field is accessible using a describe call.
3. Run a Salesforce Object Query Language (SOQL) query in Salesforce to verify that the custom field contains data.
4. If you have made any changes to the authorizing user's permissions, re-sync the affected tables. To learn more, see How to Trigger a Historical Table Re-Sync.