Why Are Some triggered_send_id
Values Associated With Multiple activity_name
Values?
Question
Each triggered_send_id
value should only be associated with one activity_name
value. However, in my destination, some triggered_send_id
values are associated with multiple activity_name
values. How is this possible?
Environment
Connector: Salesforce Marketing Cloud
Answer
When you copy a journey in Salesforce, the new draft journey retains the triggered_send_id
value associated with the old journey until you activate it. However, even as a draft, Salesforce returns a unique activity_name
value for the new journey. As a result, a triggered_send_id
value can be associated with multiple activity_name
values if you copy a journey without activating the new draft.