Error: Permission Denied

Issue

Accounts that previously synced successfully have started to show the error below. No data for these accounts are loaded.

{
    "event" : "warning",
    "data" : {
    "type" : "permission_denied",
    "message": "Skipping Ad Account act_1xxxxx because it no longer exists in the Marketing Graph API"
    }
}

Environment

Connector: Facebook Ads
Authentication method: Facebook user

Resolution

It is possible that the user who had access to these accounts has been changed or removed. Check who has access to the relevant accounts and re-authorize the connector with the right permissions by following the steps below:

1. Access the Fivetran connector dashboard.
2. Pause the connector by clicking the toggle from the top, right-hand corner.
3. Click the Setup tab at the top of the page.
4. Click Re-authorize Connection.
5. Login with the new connecting user.
6. Click Save and Test.
7. Unpause your connector.

To avoid this from occurring again, make sure to use a specific user just for Fivetran.