Error: No Client Accounts Found for the Connected User
Issue
While setting up the Google Ads connector, the following error appears:
No client accounts found for the connected user.
Environment
Connector: Google Ads
Resolution
To resolve this error, do the following:
- Ensure that the connected account is a master account that has access to the Google Ads API. If it is a client account, it will not have API access.
- Ensure that the selected master account does not have a sub-master account. If it does, connect the sub-master account instead.
- Check that the ads in the client accounts are active for us to pull the data. If a campaign from the past is not currently running, we will not be able to access the data.
Cause
This error occurs when the connector is unable to locate any ads in the account or the user is trying to connect to a master account that has sub-master accounts.