Kustomer link
Kustomer is a software platform for customer experience, service, and support integrated with a number of sources to give support staff a complete picture of a customer when they contact the company.
Featureslink
Feature Name | Supported | Notes |
---|---|---|
Capture deletes | check | Table details |
Custom data | check | Table details |
Data blocking | check | Enabled by default |
Column hashing | check | |
Re-sync | check | Connector level |
History | check | CONVERSATION_*_HISTORY tables |
API configurable | check | API configuration |
Priority-first sync | ||
Fivetran data models | ||
Private networking |
Setup guidelink
Follow our step-by-step Kustomer setup guide to connect Kustomer with your destination using Fivetran connectors.
Schema informationlink
This schema applies to all Kustomer connections created on or after August 01, 2022.
To zoom, open the ERD in a new window.This schema applies to all Kustomer connectors created before August 01, 2022.
To zoom, open ERD in new window
Sync overviewlink
Capture deleteslink
We capture deletes for the following tables:
CARD
CARD_CONTEXT
COMPANY_*
tablesCONVERSATION
CONVERSATION_TAG
CONVERSATION_*_HISTORY
tablesCUSTOMER
NOTE
NOTIFICATION
QUEUE
SHORTCUT
SNOOZE
TAG
TEAM
TEAM_MEMBER
USER
Custom datalink
We support custom data for the following tables:
CARD_CONTEXT
COMPANY
CONVERSATION
CONVERSATION_HISTORY
CREATED_BY_TEAM
CUSTOMER
KOBJECT
MESSAGE
MESSAGE_ATTACHMENT
TEAM_MEMBER
USER_ROLE
- All postfix tables
Postfix tableslink
We support custom data for all postfix tables. Some of the tables are:
ASSIGNED_TEAM
ASSIGNED_USER
CHANNEL
EMAIL
EXTERNAL_ID
LOCATION
PHONE
SOCIAL
TAG
TEAM_MENTION
URL
USER_MENTION
For each postfix, we create a table in the format {main_entity}_{postfix}
.
Sync notelink
If you exclude child tables from the sync and later want to sync the tables, perform a full re-sync to backfill the data in the child tables.
Kustomer API usagelink
The default Kustomer API usage limit of a connector is 90%. You can use our REST API to configure the usage between 25% - 90%.