Error: You Submitted a Request That We Don’t Support

Issue

The connector setup test fails with the following error:

You submitted a request that we don't support. Reach out to our support team for help.

In addition, the connector logs show the following error:

{ "meta": { "httpStatus": "400 - Bad Request", "error": { "errorMessage": "This endpoint is unavailable through datacenter proxying, please retry using the url of the datacenter the API user belongs to: xyz1.qualtrics.com", "errorCode": "GRP\_1" }, "requestId": "1234-5678-90" } }

Environment

Connector: Qualtrics

Resolution

This error occurs when a user enters an invalid or incorrect data center ID in the connector setup form.

To resolve this issue, do the following:

1. In Qualtrics, locate your data center ID.
2. In your existing Fivetran connector dashboard, go to the Setup tab and click Edit connection details.
3. Enter the correct data center ID in the Data Center field.