NICE Lite
NICE is a customer service and compliance platform.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | AGENT, CAMPAIGN, GROUPS, GROUP_AGENT, and SKILL tables. |
| History mode | ||
| Custom data | check | AGENT table |
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | check | AGENT_PERFORMANCE, CONTACT, DISPOSITION, INTERACTION_HISTORY, SKILL_CALL_DATA, SKILL_SUMMARY, SLA_SUMMARY, STATE_HISTORY, WFM_DATA_ADHERENCE, WFM_DATA_CONTACT, WFM_DATA_PERFORMANCE, and WFM_DATA_SCORECARD tables. |
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Supported deployment models
We support the SaaS and Hybrid deployment models for the connector.
You must have an Enterprise or Business Critical plan to use the Hybrid Deployment model.
Setup guide
Follow our step-by-step Nice setup guide to connect NICE with your destination using Fivetran connectors.
Sync overview
To capture new records, we incrementally sync the following tables and their child tables:
AGENT_PERFORMANCEAGENT_SKILLCONTACTDISPOSITIONINTERACTION_HISTORYSKILL_SUMMARYSLA_SUMMARYSTATE_HISTORYTEAMWFM_DATA_ADHERENCEWFM_DATA_CONTACTWFM_DATA_PERFORMANCEWFM_DATA_SCORECARD
We re-import the remaining tables and their child tables during every sync to capture updates and deletes.
Schema information
This schema applies to all NICE connectors.
Explore NICE schema ERD