NICE Lite
NICE is a customer service and compliance platform.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | AGENT, CAMPAIGN, GROUPS, GROUP_AGENT, and SKILL tables. |
| History mode | ||
| Custom data | check | AGENT table |
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | check | AGENT_PERFORMANCE, CONTACT, DISPOSITION, INTERACTION_HISTORY, SKILL_CALL_DATA, SKILL_SUMMARY, SLA_SUMMARY, STATE_HISTORY, WFM_DATA_ADHERENCE, WFM_DATA_CONTACT, WFM_DATA_PERFORMANCE, and WFM_DATA_SCORECARD tables. |
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Setup guide
Follow our step-by-step Nice setup guide to connect NICE with your destination using Fivetran connectors.
Sync overview
To capture new records, we incrementally sync the following tables and their child tables:
AGENT_PERFORMANCEAGENT_SKILLCONTACTDISPOSITIONINTERACTION_HISTORYSKILL_SUMMARYSLA_SUMMARYSTATE_HISTORYTEAMWFM_DATA_ADHERENCEWFM_DATA_CONTACTWFM_DATA_PERFORMANCEWFM_DATA_SCORECARD
We re-import the remaining tables and their child tables during every sync to capture updates and deletes.
Schema information
This schema applies to all NICE connectors.
Explore NICE schema ERD