Why Does the Connector Setup Fail With Unable to Connect to API Error?link

Updated 13 days ago

Issuelink

The following errors appear on completing the connector setup:

• Unable to connect to API. Setup test failed with "javax.ws.rs.ProcessingException: java.net.ConnectException: Connection timed out (Connection timed out)".
• Unable to connect to API. Not authorized

Environmentlink

Connector: Jira

Resolutionlink

1. Setup test failed

   This error is caused by incorrect Host or Port field:

   • For cloud installation, the Host domain should end with atlassian.net and the Port should be 443.
   • For on-premise installation, the Host should be structured like jira.example.com and the On Premise toggle should be set to ON.

2. Not authorized

   This error is due to an incorrect Host field. The Host field should end with either atlassian.net or jira.example.com without a following dash or any symbols or characters.

Causelink

Incorrect Host or Port field or extra characters cause the setup tests to fail with the above errors.