Templates Are Missing From the TEMPLATE Table

Issue

Templates are missing from the TEMPLATE table in the destination.

Environment

Connector: Outreach

Resolution

To resolve this issue, use the Outreach API’s Get a Template by ID endpoint to retrieve each affected template, then check the name field in the response:

• If the name field is null, add a name to the template in Outreach, then perform a full re-sync.
• If the name field contains a value other than null, contact our support team.

Cause

This issue occurs when a template doesn't have a name. It's not possible to retrieve unnamed templates using the Outreach API, which prevents us from syncing the applicable data to your destination.

By default, when you clone a template, the cloned template is created without a name. Therefore, this issue may occur when you clone a template without manually adding a name.