Error: Unable to Access Selected Accounts

Issue

Connector setup tests fail. The following error appears:

Unable to access selected accounts

Environment

Connector: Microsoft Advertising

Resolution

To resolve this issue, do the following:

1. Ensure your Microsoft Advertising credentials are active and valid, and you can access the relevant account.

2. Log out of your Microsoft Advertising account.

3. In an Incognito window, re-authorize the connection.

   i. In Fivetran, go to your Microsoft Advertising connection page.

   ii. Select the Setup tab.

   iii. Click Edit connection.

   iv. Click Re-Authorize Connection and ensure you provide the correct credentials.

   v. Click Save & Test.

Cause

This issue may occur due to one of the following reasons:

• The authorizing user's credentials are invalid or incorrect.
• The OAuth token associated with the connection has expired or been revoked, possibly due to a password reset.