Release Noteslink

June 2023link

We have added two new tables, AGENT_ENGAGEMENT_HISTORY and AGENT_STATUS_HISTORY, to store agent-related events of your Zendesk Chat account.

December 2020link

We have expanded the public API endpoints Create a Connector and Modify a Connector. Now you can authorize the following connectors by adding the auth section to payloads:

• AdRoll
• Facebook Pages
• Front
• Google Ad Manager
• Help Scout
• LinkedIn Ad Analytics
• Optimizely
• Pipedrive
• SurveyMonkey
• Zendesk Chat
• Zendesk Support

September 2020link

We have added a new table, ENGAGEMENT, which stores information about your agents' chat engagements.

August 2020link

We have removed the url column from the CHAT table.

April 2020link

You can now configure your Zendesk Chat connector using the Fivetran REST API. This feature is in BETA and is available only for Standard and Enterprise accounts.