Release Noteslink
December 2023link
We have added the following new columns to the CHAT_HISTORY
table:
agent_id
department_id
msg_id
prev_department_id
sender_type
June 2023link
We have added two new tables, AGENT_ENGAGEMENT_HISTORY
and AGENT_STATUS_HISTORY
, to store agent-related events of your Zendesk Chat account.
December 2020link
We have expanded the public API endpoints Create a Connector and Modify a Connector. Now you can authorize the following connectors by adding the auth
section to payloads:
- AdRoll
- Facebook Pages
- Front
- Google Ad Manager
- Help Scout
- LinkedIn Ad Analytics
- Optimizely
- Pipedrive
- SurveyMonkey
- Zendesk Chat
- Zendesk Support
September 2020link
We have added a new table, ENGAGEMENT
, which stores information about your agents' chat engagements.
August 2020link
We have removed the url
column from the CHAT
table.
April 2020link
You can now configure your Zendesk Chat connector using the Fivetran REST API. This feature is in BETA and is available only for Standard and Enterprise accounts.