Error: Cannot Fetch ID From Phone Number

Issue

Setup tests fail. The following error appears:

Unable to connect to API. Cannot fetch ID from phone number. Make sure the phone number is registered in Apple as trusted phone number.

Environment

Connector: Apple App Store

Resolution

To resolve this issue, do the following:

Find Fivetran-managed phone number

1. In Fivetran, go to your Apple App Store connector page.
2. Select the Setup tab.
3. Click Edit connection.
4. Make a note of the Phone Number.

Add phone number as a trusted device

1. Go to your Apple dashboard and sign in to your Fivetran-dedicated Apple account.
2. Click Account Security.
3. Click the plus icon to add a new trusted phone number.
4. In the phone number field, enter the phone number you found in step 1.
5. Select Text message, then click Continue.

Get verification code

1. Return to the connector setup form and click get verification code to receive the verification code.
2. Make a note of the verification code.

Verify Fivetran-managed phone number

1. Return to your Apple ID account page.
2. Use the verification code you obtained to verify the trusted phone number.
3. Click Verify.

Cause

This issue may occur due to either of the following reasons:

• The Fivetran-managed phone number associated with your connector hasn't been added to your Fivetran-dedicated Apple account correctly or has been deleted.
• You have changed the password associated with your Fivetran-dedicated Apple account.