F_JG231B: Operating System Command Failed with Exit code 225

Issue

When sending a test email notification in the HVR alert configuration, the notification fails with the following error:

F_JG231B: Operating System command '/usr/bin/perl/opt/hvr/hvr/hvr_home/script/hvralert.pl -t hvrhub hvralert1' failed with exit code 255. Details: 2026-05-14T14:37:58+00:00: hvralert[hvralert1]: F_JX0012: Sending e-mail failed: SMTP connect to 'email-smtp.us-east-1.amazonaws.com', port 465: Net::SMTP:000. F_JG0557 the previous error occurred during request [POST /latest/hubs/hvrhub/alerts/hvralert1/test

Environment

• HVR 6
• Alerts (email notifications)

Resolution

To resolve this issue:

1. In the HVR UI, go to System > Alerts.
2. Select the alert you want to configure.
3. In the SMTP settings, set Specific Port to 587.
4. Enable the STARTTLS option.
5. Save the changes.
6. Send a test notification to verify that the alert email is delivered successfully.
7. If the test still fails, review the alert manager log for additional email delivery errors.

Cause

This issue occurs when the alert is configured to use SMTP port 465. Port 465 uses implicit SSL/TLS, which is not supported by the HVR alerting system. We require STARTTLS on port 587 for secure SMTP email delivery.

For more information about configuration alerts, see Creating Alerts.